Terms of service

Your account

One account per person, identified by your phone number. Keep your password and your one-time codes to yourself. Whatever happens on your account is treated as done by you, so tell us quickly if you think someone else got in.

Plans are prepaid

• Every plan is paid before it is used. There is no credit and no bill at the end of the month.
• A plan carries an amount of time or an amount of data, a validity period, and a number of devices it covers at once. It ends when the allowance runs out or the validity period ends, whichever comes first.
• Unused time or data does not roll over, and is not refunded when a plan ends.
• A local pass works at the hotspot where you bought it. A roam bundle works at any hotspot on the network that supports it.
• The price is always shown before you pay.

Sharing and seats

• If your plan covers more than one device, you can give one of its seats to someone else. Their usage comes out of your plan, and you can revoke a seat at any time.
• You stay responsible for the seats you hand out, so only give one to someone you trust.
• A voucher is a different thing: it activates a plan on whichever account redeems it, and it can be used once.

Acceptable use

This is a shared network. Please do not:

• Use it to do anything against the law.
• Attack, scan, or interfere with the network, the equipment, or other users.
• Resell access, relay the connection, or extend it to more people than your plan covers.
• Send spam, malware, or fraudulent messages.
• Open, move or tamper with our equipment, or connect anything to it that we did not install.
• Run sustained automated traffic that degrades a site for everyone else. We may slow such traffic down so the rest of the site keeps working.

Suspension

We may slow, suspend, or close an account that breaks these terms, that we reasonably believe is fraudulent, or that is damaging the network. Where we can, we tell you why first. Where the harm is immediate, we act first and explain after.

Service quality

We monitor every site and we work to keep them all up, but at this stage we do not promise a level of uptime, a speed, or continuous coverage. Hotspots depend on satellite uplinks, on power, and on local conditions, all of which can fail.

If a site is down for a long stretch, or your plan clearly did not deliver, talk to support. We look at each case and we do make things right, case by case, rather than by a formula.

Payments and refunds

• Payments are collected by mobile money through our payment partners. Confirmation can take a moment, and your plan activates as soon as the payment is confirmed.
• If you were charged and no plan appeared, contact support with the payment reference. We will either activate the plan or return the money.
• Outside of that, an activated plan is not refundable.

Dedicated lines

A dedicated line for a home or a business is a separate arrangement. It involves a site survey, an installation, and its own monthly terms, all agreed with you before any work starts. These terms cover the shared hotspot service, a dedicated line sits on top of them.

Changes to these terms

We may update these terms. The current version always lives on this page, and the date at the top tells you when it last changed. Continuing to use the service after a change means you accept it.