How can we help?
Short guides to the things people ask us most. Each one is a page you can send to somebody who needs it.
Getting started
- Install the KontriWiFi app on your phoneAdd the app to your phone so your WiFi, plans and support are one tap away.
- Get online at a hotspotWhat to do the first time you sit down at a Kontri spot.
- Turn on alertsGet told when your plan is about to end, instead of finding out mid call.
- Free browsing at a venueSome places offer a little free internet each day. Here is how to claim it.
Plans and money
- Buy a planPick a plan, pay with Mobile Money, and come online.
- Points and rewardsHow you earn points, and how to spend them on your next plan.
- Use your walletTop up once, then buy plans without approving a payment every time.
- Which plan should I buy?The difference between a plan for one place and a plan that follows you.
Sharing
Fixing things
Still stuck?
Message support from inside the app and a person will answer.
Open support →