Get back into your account

Your account is your phone number, so getting back in usually means proving you still have it.

1. 1Open the app and sign in with your phone number. A code arrives by message.
2. 2Enter the code. Your plans, wallet and devices are exactly where you left them.
3. 3If the code does not arrive, wait a moment and ask for it again. Check that the number you typed is the one you signed up with.
4. 4If you bought a voucher and lost it, use the recovery page instead: the phone number used at purchase and two words describing the plan will bring your codes back.
5. 5If you no longer have the number at all, contact support from the app or by WhatsApp. A person will help you.